Michelle C. Balisado

The following details are required when filing a complaint regarding low consumption: Concern Account ID Contact person Contact number List of appliances  File a complaint through any of the follow...

If you have any questions or need help with your Visayan Electric account, we are here to serve and support you 24/7 via chat, email, phone and website.  How To Reach Us Where To Go How Can W...

 Account Name Basic Required DocumentsAdditional RequirementsAuthorized Representative Authorized Occupant/Tenant- (If Request Includes a Name Change)PERSONALOriginal copy of Electrical Permit with...

Service Center and Address Operating Hours Transactions Catered Parkmall Service Center, Ouano Avenue, Mandaue City Mondays to Saturdays ⏰8:00 AM to 6:00 PM ( No noon break ) Service A...

Payment AcceptedA. Monthly bills paymentB. Bill deposit for reconnectionOnline PaymentsMetrobankBancnet OnlineUnion Bank of the PhilippinesBank of the Philippine IslandsBDO OnlineSecurity BankAutho...

1. Settle the total outstanding balance and update bill deposit at any of the authorized payment channel.  2. Present proof of payment and submit a request through any of the following channels: 📍...

A Service Wire is the electrical line that connects the utility pole directly to your customer's electric meter. 1. Prepare the requirement: Request letter with the following details: Pole Number C...

1. Prepare the following requirements Police Report Account ID Contact Person & Contact Number   2. Submit a report through the following channels: 📍At any Service Center ✉️ Email: info@visaya...

1. Prepare the requirements: Police Report Account ID Contact Person & Contact Number  2. Submit the required documents through any of the following channels:  📍At any Service Center ✉️ Email: i...

PASSED THRU CHARGESGeneration ChargeIs the composite cost of electricity generated and sold to a distribution utility such as Visayan Electric.Transmission ChargeIs the cost of transmitting power f...