A misposting of payment (or misposted payment) happens when a customer’s payment is successfully processed but accidentally applied to the wrong Visayan Electric account.

STEPS TO SUBMIT A REPORT:

1. Prepare the required documents

• Transfer of Payment Form
• Proof of payment
  • Original copy if paid thru TPA or SC
  • Copy of the OR if pain thru online

• Valid ID

   

2. Submit the documents through the following channels:

• 📍At any Service Center
• ✉️ Email: info@visayanelectric.com
• 📘 Facebook: facebook.com/visayanelectriccompany
• 🌐Website: https://www.visayanelectric.com/contact