1. Prepare the required documents

Requestor	Basic Required Documents
Requestor	For Enrollment	Updating	Cancellation
Account holder	eBill Txt Application form Copy of 1 valid ID	Copy of 1 valid ID	Signed Request Letter Copy of 1 valid ID
Relatives of the Account Holder	eBill Txt Application form Copy of 1 valid ID Proof of payment for the last payment Note: Advise customer to apply for change of name	Copy of 1 valid ID Note: Verify the Email Address or mobile number enrolled per previous ticket	Signed Request Letter Copy of 1 valid ID
Tenant	eBill Txt Application form Signed authorization letter Copy of 1 Valid ID of the account holder Valid ID of the lessee	Signed Request Letter by the Account holder Valid ID of the account holder Valid ID of the lessee Note: Or account holder may submit the request esp if there is a new tenant	Signed Request Letter by the Account holder Copy of 1 valid ID of the account holder
New Owner	eBill Txt Application form Copy of 1 Valid ID of the new owner Proof of payment for the last payment Note: Advise customer to apply for change of name Note: Advise customer to apply for change of name	Copy of 1 valid ID Note: Verify the Email Address or mobile number enrolled per previous ticket	Signed Request Letter by the Account holder Copy of 1 valid ID of the new owner Note: Verify the email address or mobile number enrolled per previous ticket
Corporate Accounts	eBill Txt Application form Request letter w/ company's letterhead or secretary's certificate Copy of 1 Valid ID of the requestor Note: Email Address should be their corporate domain, not personal email.	Request letter w/ company's letterhead or secretary's certificate Copy of 1 Valid ID of the requestor Note: Email Address should be their corporate domain, not personal email.	Request letter w/ company's letterhead or secretary's certificate Copy of 1 Valid ID of the requestor
Government Accounts	eBill Txt Application form Certificate of Appointment Valid ID of the requestor Note: Email Address should be their official government email address	Certificate of Appointment Copy of 1 Valid ID of the requestor Note: Email Address should be their official government email address	Certificate of Appointment Copy of 1 Valid ID of the requestor
Barangay Accounts	eBill Txt Application form Barangay Resolution Copy of Valid ID of the Barangay Captain Note: Email Address should be their official government email address	Barangay Resolution Copy of Valid ID of the Barangay Captain Note: Email Address should be their official government email address	Barangay Resolution Copy of of Valid ID of the Barangay Captain
Under Condominium (developer’s name)	eBill Txt Application form Other documents: A. Requested by the Developer Request letter w/ company's letter head Copy of 1 Valid ID of the requestor Note: Email Address should be their corporate domain, not personal email. B. Requested by unit owner Copy of Contract to Sell or Condo Title Copy of Valid ID of the owner Note: Advise customer to apply for change of name	A. Requested by the Developer Request letter w/ company's letterhead or secretary's certificate Copy of 1 Valid ID of the requestor Note: Email Address should be their corporate domain, not personal email. B. Requested by unit owner Copy of Valid ID of the new owner Note: Verify the email address or mobile number enrolled per previous ticket	A. Requested by the Developer Request letter w/ company's letterhead or secretary's certificate Valid ID of the requestor B. Requested by unit owner Copy of Valid ID of the new owner

2. Submit the required documents through any of the following channels:

📍At any Service Center
✉️ Email: info@visayanelectric.com
📘 Facebook: https://www.facebook.com/visayanelectriccompany
Website: https://support.visayanelectric.com/hc/en-us

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Requirements and Process to Enroll for Electronic Bill (EBill) Text

1. Prepare the required documents

Requestor

For Enrollment

Updating

Cancellation

2. Submit the required documents through any of the following channels:

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