What is a Bill Deposit?

A bill deposit is a mandatory security deposit paid by customers when applying for a Visayan Electric power connection. Equivalent to one month's estimated consumption, it is collected during the application for new service or reconnection.

How is my bill deposit calculated?

The amount of the bill deposit is the equivalent of your average monthly bill, which is based on your applied load during service application or modification of service.

Excess Bill Deposit: One (1) year after the payment of your bill deposit, and every year thereafter, if your actual average monthly bill for the preceding 12-month period is less than 10% of your existing bill deposit, your bill deposit shall be decreased to approximate your actual average monthly bill. The excess shall be refunded to you in the form of a credit adjustment to your bill.
Termination of Service: The bill deposit shall be refunded in full within one month from the termination of service provided all bills have been paid and all identification requirements have been complied with. Otherwise, the bill deposit will be applied first against any arrears. An application for this refund must be filed with us and the refund shall only be released to the account owner or their authorized representative.
Good Payment History: You are entitled to a full refund of your bill deposit prior to the termination of your electric service provided that you have paid your electric bills on or before its due date for 24 consecutive billing months (2 years).
Lifeline Status: Currently enrolled in the 100% lifeline discount program.

To view the requirements and submit your refund request, please click this link.